Mercedes-Benz of Walnut Creek - Walnut Creek, California

YUNUS E. ?.

We had a fantastic experience at Walnut Creek Mercedes-Benz! From start to finish, everything was handled professionally and smoothly. Jeremy in sales was extremely helpful, guiding us through the entire process with great patience. Thomas, the sales manager, went above and beyond to assist us in every way possible. Finally, we completed the process with Hany in finance, who made everything clear and easy.

My friends and I purchased two brand-new GLA 250s, and the entire team ensured a seamless and stress-free experience. They were all incredibly kind, professional, and supportive. I highly recommend Walnut Creek Mercedes-Benz to anyone looking for a smooth car-buying experience!

Salim A. K.

We purchased a car from Mercedes Benz of Walnut Creek back in January 2024 after finding an incredible deal online. We called to confirm the details and decided to make the purchase the same day.

Initially, the process seemed smooth. However, the dealership had added a few extra charges on top of the quoted price. After some back and forth, they eventually agreed to honor the advertised price, which was appreciated.

Unfortunately, several issues arose post-purchase.

First, there was an error in the paperwork. Despite my explicit request for them to verify our names for typos, they made a mistake. While they corrected it at the dealership, the documents sent to the DMV still contained an incorrect last name. This caused significant hassle for me to get it rectified myself, and despite repeated follow-ups with the dealership, they failed to resolve it or provide any support.

Second, there was a long delay in receiving the second key fob for the car. At the time of purchase, we were informed they had misplaced it but assured us they were looking for it. However, it wasn't until nearly 11 months later in mid-December (2024), after numerous follow-ups via text messages and phone calls, that we finally received the second key.

That said, the dealership does offer a strong inventory with some great deals. However, the overall experience left much to be desired due to the lack of attention to detail and the significant effort required to resolve these issues.

If you're considering buying from this dealership, be cautious. Double-check all paperwork thoroughly and ensure you receive all accessories, like key fobs, on the day of the deal to avoid unnecessary complications.

Ann K. M.

If you’re looking for a seamless, stress-free car buying experience, look no further than Jamiel Medina at Mercedes-Benz of Walnut Creek! From start to finish, Jamiel made the process effortless with his expert knowledge, professionalism, and friendly demeanor. He took the time to answer all my questions, ensuring I felt confident in my decision. His attention to detail and commitment to customer satisfaction truly set him apart. If you want a hassle-free, top-notch car buying experience, Jamiel is the one to see! Highly recommend!

Reza N.

We recently purchased a car from Mercedes-Benz of Walnut Creek, and the experience was truly excellent. From start to finish, Ali went above and beyond to ensure everything went smoothly. He worked incredibly hard to get us the best possible deal, always keeping our best interests in mind. His dedication, professionalism, and genuine care for his customers made the entire process enjoyable and stress-free.

The finance team, especially Hany, also did a fantastic job. He was meticulous, patient, and took the time to explain every detail clearly, making sure we understood everything without feeling rushed.

Ali’s manager, Nate, was also great—he helped oversee everything and made sure we were getting the best deal possible while ensuring the process remained seamless.

Overall, we had an absolutely amazing experience, and I highly recommend working with Ali if you’re considering a purchase. His commitment to customer satisfaction truly sets him apart.

Gopi S.

⭐⭐⭐⭐⭐

I recently had the pleasure of working with Shannon Hunt, the Vehicle Acquisitions Manager at Mercedes-Benz of Walnut Creek, and I can't speak highly enough of the experience. Shannon purchased my Range Rover, and the entire process was seamless and straightforward. From start to finish, she demonstrated an impressive level of professionalism and courtesy.

Not only was Shannon knowledgeable and efficient, but she also made the transaction feel personal, ensuring I felt valued and respected every step of the way. Her attention to detail and commitment to customer satisfaction truly set her and the dealership apart.

I am so impressed by the level of service I received that I plan to return to Mercedes-Benz of Walnut Creek for all my future automotive needs, whether buying, selling, or servicing. Thank you, Shannon, for a top-notch experience. I highly recommend her and the team at this dealership to anyone looking for a hassle-free and pleasant automotive transaction.

Joanne P.

From the time I contacted Mercedes Benz of Walnut Creek I was very, very happy with the communication and service of the employees who helped me buy my vehicle. The showroom was lovely and the staff super friendly and helpful. I love my new pre-owned car! The only negative was the employee who finalized my sale was extremely pushy, trying to sell me extended service packages that I would never purchase. Some sensitivity training is needed for the way the dealership presents these additional products to the buyer. However, I finally was out in the parking lot and saw my car with a red bow on top and that was just really cool. Thank You

Andy W.

Omar is super easy to work with. From test drive to walking out of the F&I office with the car key, Omar and Kevin were super straight forward and fast in getting all the paperwork wrapped up. Fastest transaction at a car dealership in all my years of buying cars. Highly recommend you work with Omar if you ever want to get a car at Mercedes of Walnut Creek

Darren T.

If you’re looking to get a new car, I highly recommend working with Jamiel Medina in sales. I truly appreciate Jamiel’s help in making it such a smooth process for me to get my GLC43 AMG.

Jamiel was extremely patient, very willing to help me find the right spec, and made sure I got everything that was important to me. His exceptional communication, professionalism, and attention to detail made the entire experience enjoyable.

I also want to thank Hany, the manager, for his patience and for being so helpful throughout the process. His support and commitment to making everything work out perfectly made a big difference.

I can’t recommend them enough, they’ll take great care of you and make your car-buying experience stress-free. Thank you again, Jamiel and Hany, for all your help!