Music & Arts - Anchorage, Alaska

Gretchen Hopkins

I just really want to compliment Hayden the store manager who was super helpful in pulling out many keyboards for me to try. He understood price was an issue. As I was deliberating, there was no pressure. I even left and came back a couple days later after doing further online and in town research. I really appreciated Hayden’s professionalism as well as the empathy. And now I have a beautiful piano keyboard!

Lauren Whiteside

We are a long time client of the Music Man. Many students, many instruments, music lessons, etc. About 6 months ago I went to inquire about upgrading my daughters saxophone through their trade up program. They offered to buy back the entry level saxophone we purchased from MM and put that credit towards the purchase of the (much more expensive) next level of sax. I went in with my daughter on Friday to complete this task, old saxophone in hand right from the get go. She tried the new sax, loved it, and we went to the register. They then let me know they no longer offered a trade up program for students who purchased their instruments through MM due to new ownership. They also no longer offer a rent to own program. I was surprised they weren't honoring any of the prior agreements or business plans that MM had offered, which were incredible for students wanting to give an instrument a try. The staff at M&A did "call the owner" who confirmed they were not honoring any former programs offered by the MM, no buyback, no credit towards new instruments, trade ins, etc. After a very frustrating visit, I ended up purchasing the new sax outright, and left with the entry level sax as well. But the business model of Music and Arts is not one that i'll continue to visit, which is a shame because we really loved the Music Man. I will say Hayden was fabulous to work with at Music and Arts and very empathetic about parents, like myself, who were long time clients of the MM. M&A has lost my future business, we'll be going to the Horn Doctor from here on out.

Gsatroop Calendar

Hayden Sterling fixed my wifes brothers guitar for free of charge after he told me they were no longer doing consignments as a way of showing good faith. I teach with this guitar every day and it plays like a dream.

If you look at the staff, the same year round staff members are workibg at the store and fI respected them highly before the buyout and I respect them highly now.

Hayden has time and time again done extra things for my family and me as a musician and teacher in the community.

I look at it like this. The Music and Arts store is provided a service that is not another video game store or screen time outlet for kids. They are bringing more music instruments to this state and they are doing things differently. No business that takes over another business does things the same way.

So, if the previous customer service by the same people was awesome, it will continue to be awesome. That beats the hell out of another amazon sellibg first act guitars to sixth graders. The community needs this store and the employees there are going to keep the same level of customer service going.

There will be some differences. I say judge your store employees by the content of their character and allow them the chance to either earn your business or decide to go elsewhere. No need to trash the employees who are now getting healthcare options that didnt have that before.

eric zimmerman

Very helpful people behind the counter!