Digital Federal Credit Union - Waltham, Massachusetts

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 130 Lexington St, Waltham, MA 02452.
Phone: 8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 130 Lexington St, Waltham, MA 02452

☎️8003288797

⏰ Open Hours of Digital Federal Credit Union

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–7 PM
Friday: 9 AM–7 PM
Saturday: 9 AM–3 PM
Sunday: Closed

Introduction to Digital Federal Credit Union

Digital Federal Credit Union (DCU) is a not-for-profit financial cooperative with a mission to provide unsurpassed personal service, competitive rates, and innovative products to its members. Established in 1973, DCU has consistently been a leader in the financial industry, offering a wide range of services to its members. The Credit Union is located at 130 Lexington St, Waltham, MA 02452. With a phone number at 800-328-8797 and a website at dcu.org, this financial institution is easily accessible for both new and existing members.

Main Services Offered by Digital Federal Credit Union

Insurance
Investments
Branches & ATMs
Borrow
Support
Services
Membership
Free Checking
HSA Checking
Visa^® Debit Card
Greenlight Debit Card
Primary Savings
Advantage Savings
Smart Savings
Money Market Savings

Location and Access to Digital Federal Credit Union

DCU is conveniently located in Waltham, Massachusetts at 130 Lexington St, with wheelchair accessible entrance and parking lot. The Credit Union is easily accessible via public transportation, with the nearby W3 bus stop providing a convenient option for those who choose not to drive. The proximity to Route 128 and the Massachusetts Turnpike also makes it an ideal location for those traveling by car.

Featured Characteristics of Digital Federal Credit Union

In addition to the services offered, DCU is known for its commitment to its members. Some of the unique features and characteristics of this financial institution include:

Surprisingly great rates
Excellent customer service
A wide range of innovative products
Convenience and accessibility
Sustainable practices

Practical Information for Digital Federal Credit Union Members

DCU has multiple ways for its members to access their accounts and services. Members can use the DCU Mobile App, visit a branch, or use the 24/7 telephone banking system. Additionally, members have access to a variety of shared branching locations and ATMs throughout New England.

Opinions and Reviews of Digital Federal Credit Union

Digital Federal Credit Union has received 126 reviews on Google My Business, with an average rating of 3.2 out of 5 stars. Members often mention the great customer service, convenient location, and competitive rates as positive aspects of their experience with DCU. The Credit Union is known for its commitment to its members and its dedication to providing exceptional service and financial products.

In conclusion, Digital Federal Credit Union is a reliable and trustworthy financial institution located at 130 Lexington St, Waltham, MA 02452. With a wide range of services and unique features, such as excellent customer service and sustainable practices, DCU is a great choice for those seeking a financial partner they can trust. The convenient location, wheelchair accessibility, and proximity to public transportation make it an ideal location for both new and existing members. Don't just take our word for it, though - explore the website dcu.org and read the reviews to discover why Digital Federal Credit Union is a top choice for many.

👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Waltham, Massachusetts

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.