Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union: Redwood Shores Community Branch

Provident Credit Union's Redwood Shores Community Branch, located at 210 Redwood Shores Pkwy, Redwood City, CA 94065, is a trusted financial institution offering a range of services to its members. With a phone number of 6505917845 and a website at providentcu.org, this branch is committed to providing excellent service and financial solutions.

Specialties and Services

The Redwood Shores Community Branch specializes in various financial services, including:

• Credit union services such as savings and checking accounts, loans, and credit cards.
• ATM services with a convenient location at the branch.
• Banking services like personal and business banking, with options for online and mobile banking.
• Financial consultant services to help members make informed decisions about their finances.
• Mortgage lending services for home loans, refinancing, and home equity lines of credit.

Branch Accessibility and Features

The branch is designed with accessibility in mind, featuring:

• A wheelchair-accessible entrance to ensure easy access for all members.
• A wheelchair-accessible parking lot for convenient parking.
• Cash advance services for members in need of immediate funds.

Member Reviews and Opinions

The Redwood Shores Community Branch has 15 reviews on Google My Business, with an average opinion of 3.4/5. While many members praise the excellent service and amenities, some long-time members have expressed concern about recent changes to reward structures.

One reviewer, a member for over 25 years, appreciated the service of most staff but noted that the new minimum monthly spend requirement to achieve rewards made the credit union less appealing. This feedback highlights the importance of balance between innovation and member satisfaction in maintaining a strong reputation.

Recommendations for Potential Members

For those considering joining Provident Credit Union, here are some recommendations:

• Visit the Redwood Shores Community Branch to experience the services firsthand and meet the staff.
• Inquire about the current rewards program and ensure it aligns with your financial goals and spending habits.
• Consider speaking with a financial consultant at the branch to discuss your specific financial needs and how Provident Credit Union can help.

The Redwood Shores Community Branch offers a wide range of services and a commitment to accessibility and convenience, making it an attractive option for those seeking a comprehensive financial institution.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.