uBreakiFix

EXCELLENT & very knowledgeable service every time I come here. I have complete confidence in the work they do, and that they will continue to be as helpful as they have been. In fact, the woman who works there noticed I had a flat tire, & Preston who was helping me with my phone, actually changed the tire so I could use the spare to get to Discount Tire. Talk about above and beyond service!!! HIGHLY RECOMMEND

If, like me, you think you need to do a pricey upgrade because your screen is cracked or wonky and it's not running like it used to....I highly recommend you bring it here first. Fantastic experience and zero pressure! Caitlin (the manager) called me before they opened to confirm the appointment I booked the night before, go over my issues, and gave me a soft estimate. When I went it, she had me show her what was going on, told me what was going to need to be fixed, answered my questions, and gave me a firm quote. Preston was the tech that worked on my phone and had it done quicker than I expected. He also went over the repairs and diagnostic results and answered any other questions I had. There were no surprises. They were both very knowledgeable and professional while also making their business space very comfortable.

We stopped in after a unsuccessful visit to Verizon and Kay was beyond helpful. Filed our claim in store and got approved instantly and she had us back and running within the hour. HIGHLY recommend stopping in for phone repairs. Best experience yet with any phone repair process! Thanks Kay!

When we first arrived with our broken screen on our phone on Monday, the lady technician told us that because there was also a broken camera, the repair would likely be ready only on Friday or Saturday. We were travelling out of country the following Monday so getting the phone back before we left, was very important. On Friday, when a male technician called to say that the phone was ready, my wife asked if it was ok for us to pick up the phone the following day; the technician said that would be no problem. On Saturday morning, we travelled from Benson to Sierra Vista and found the store to be closed. Why would of 2 of the technicians tell us that a Saturday pickup would be available when the store is not open on Saturdays?!? We were forced to conduct our trip without our phone. Upon arrival at the store on our return, we stood around for 15 minutes while the two technicians were with other customers - chit-chatting, waiting while data was transferring between phones, waiting for scripts to run on a desktop computer, with lots of slack time to deal with the simple matter of serving a 3rd customer but choosing to chit-chat instead. A fourth customer that had walked in, got so frustrated with the glacial pace of the service that he walked out. Finally, one of the techs, asked us what we wanted, spent 30 seconds retrieving our phone from the back, and handed it to the first tech that had skillfully ignored us for the first 15 minutes. After another 15 minutes, the second technician, finally stepped up again to settle the invoice with us. We waiting over 30 minutes for 2 - less than 1 minute interactions. We will avoid this store in the future.

I have a brand new phone and got locked out. Samsung sent me to You Break it, I Fix It. It was a Google lock out & Caitlin wasn't sure that she could unlock the phone. She said this was the first time she succeeded in unlocking a phone. She was wonderful to work with, very pleasant and she saved my phone. I have done business with them before and I highly recommend this business!

This was my last hope and Caitlin recovered my data and was awesome. Fast, simple, excellent help, if you need help with your device come here first!

Can't believe how fast Kay put my screen protector on! For years I've been doing it by myself and it's hit or miss if I get bubbles. But this screen protector has been on since February! No bubbles or peeling! Great job Kay! I'm a customer for life!